Frequently asked questions

Ordering

How safe are BrightSparks products?


All BrightSparks products are CE and RoHS Compliant (where stated). They have been specifically designed with children & students in mind and are 'classroom tough' catering for typical knocks & bumps.
All modules have no sharp edges to harm and are housed in durable sealed ABS plastic enclosures with non slip feet . All components have been chosen carefully and are also securely fixed.




Can I speak to someone?


Yes! If you need to speak to us or want any help choosing the right kit just give us a call. TEL: 01978 280200




How to order?


If you have a PayPal account you can order through our website using the secure PayPal checkout. Simply fill in your details and checkout securely. No PayPal account? If you do not have a PayPal account you can also check out securely as a PayPal guest. Simply fill in your payment details and check out. Purchase Order/Invoice request ordering if you ara a school, educational establishment in the UK you can also place orders either online (choose Manual Ordering option at checkout) or over the telephone, via our contact page or emailing us direct to sales@brightsparks4kids.com Sales line Tel: 01978 280200




Want to place a multiple kit order?


If you require multiple kits and want to discuss possible discount pricing, simply contact us on the contact form




Can I customise a kit?


If you have specific kit contents requirements then you may be able to customise your own kit. To discuss these options simply contact us on the contact form.




Where are BrightSparks products manufactured?


All BrightSparks products are proudly designed and manufactured in the U.K




Can I place an order from outside the UK?


Yes! If you wish to place an international order, please contact us first so we can assist you with any international pricing and carriage costs related to your order. email sales@brightsparks4kids.com





Support

Which kit is right for me or my school?


If you require any help in choosing your BrightSparks products, simply get in touch and our friendly team will be happy to help you choose the perfect BrightSparks kit for you!




Do you have any videos that support learning?


Yes! We have a wide range of easy to follow videos available from our official BrightSparks 4kids You Tube channel. Each video is expertly presented by Paul Cook (RSiTech) and is part of a range of practical activities covered in the BrightSparks 4kids 'Introduction to Electricity & Renewable Energy Teaching Guide' An Introduction to Electricity & Renewable Energy Activity 01 There are also many additional investigations available under the Playlists tab. These include the Gratnells Learning Rooms #Whats In My Tray activities.




Do you have any printable resources?


Yes! To support teaching and learning we have devoloped a wide range of easy to follow practical activities supplied on CD-ROM with each kit. Included are many printable worksheets and a 100 page 'Introduction to Electricity & Renewable Energy Teaching Guide' Activities start from simple component recognition & circuit symbols to much more complex circuit investigations. To support the Teaching Guide we have also produced a range of practical videos which are available to view from our You Tube channel. See below




Can I speak to someone?


Yes! If you need to speak to us or want any help choosing the right kit just give us a call.




Product Warranty


All BrightSparks products have been specifically designed to be durable and hardwearing for educational use. Each module or kit carries a 12 month warranty from date of purchase against any defects. Please see our terms and conditions section for full details.