Terms & Conditions

Payment Methods

Online payments- PAYPAL

Offline UK Payments- Please contact us for details

For International orders outside of mainland UK, please contact us via our Contact Us form.

Warranty Of Product

I’m12 months from date of sale

BrightSparks 4Kids warrant its products will be free from defects in materials, design and workmanship for a period of 12 months from the date of sale. If a product proves defective during this warranty period, BrightSparks 4Kids, on its option, will either repair the defective product without charge for parts and labour, or will provide a replacement in exchange for the defective product. In order to obtain service under this warranty, the Customer must promptly notify BrightSparks 4Kids in writing upon discovery of the defect before the expiration of the warranty period and make suitable arrangements with BrightSparks 4Kids indicating either
purchase date/serial number or batch identification prior to returning the item. The Customer shall be responsible for packaging and shipping the defective product to BrightSparks 4Kids. The Customer shall also be responsible for paying all duties, taxes, and any other charges required in order to ship the product.

The warranty does not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. BrightSparks 4Kids shall not be obligated to repair/replace a product
under this warranty a) to repair damage resulting from attempts by personnel other than BrightSparks 4Kids, either to repair or service the product; b) to repair/replace damage resulting from improper use or connection to incompatible equipment; c) to repair/replace any damage or malfunction caused by the use of non-BrightSparks 4Kids products being used in-conjunction with the product: d) used in any manner which is not in accordance with the manufacturer's operating or user instructions or from any failure to service or maintain the Goods in accordance with the manufacturer´s instructions: e) any use of or dealing with the product in a manner which could not reasonably be expected having regard to their normal purpose.

Privacy & Safety

Last updated 24th May 2018

BrightSparks 4Kids Limited fully complies with current GDPR and consumer legislation. This policy sets out how BrightSparks 4Kids Limited uses and stores your personal data which is collected either through our online shop, electronically via emails, or verbally from phone calls.

Who we are?

BrightSparks 4Kids Limited is registered in England & Wales as BRIGHTSPARKS4KIDS LIMITED under Company Registration number: 8937421

Our commitment to your privacy

Your privacy and security is of the highest importance to us. We put in place all reasonable technical, security and procedural controls required to protect your personal in whatever format we hold it. We will never release your personal details to any outside company for mailing or marketing purposes.

The information we collect

When you make a purchase from us, either online, by email or phone call we collect certain personal information from you, for example: your name, email address, phone number, payment address and delivery address.

Our credit card transactions and order delivery services are handled by reputable third-party banking and distribution companies. Who receive the information needed to verify and authorise your payment card and to process your order. Every third party we use complies with current legislation and is under strict obligation to keep your personal information private. BrightSparks 4Kids Limited does not store any credit card information.

How we use your information

We use your information to process your order(s), request payment(s) and keep records to enable us to give follow up customer service if requested by you. We also use your information to meet our legal obligations, for example, VAT evidence, product warranty and the unlikely event of a product recall.

If you have previously purchased from us, opted to receive marketing emails from us, or we believe there is a legitimate interest, we may use your email address to contact you from time to time with details of new products or product promotions etc.

How we store your information

We store your information within our companies secure system.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of BrightSparks 4Kids.

We may also keep your personal information for up to 8 years to enable us to:

  • Respond to questions or complaints about your purchases

  • To maintain records according to legal requirements

  • Issue recycle instructions

 

You’re Rights

You have the right to access any personal information we hold about you.

If you feel that we should no longer be using your personal information, you can request that we erase the personal data we hold on you. When we receive your request we will confirm that your personal data has been deleted or tell you why it cannot be deleted as there may be legal reasons why we need to keep your personal data.

If you no longer wish to receive marketing emails from us you can either click the ‘unsubscribe’ link at the foot of our marketing emails or email your request to: info@brightsparks4kids.com

If you want to request the deletion of your personal data please contact us via the following email address: info@brightsparks4kids.com

Environmental Policy

June 2010

Brightsparks 4Kids understand the sustainability principles of Reduce, Reuse & Recycle.  As a result we are committed to re-cycling and reducing as much of our waste as possible. All recyclable materials such as paper, cardboard, packaging materials, printer inks & toners etc. will be re-used where appropriate or disposed of properly.

In order for us to do this effectively and reduce the amount of waste we produce we also aim to re-cycle any appropriate packaging material we receive and re-use with the packaging of our products thus reducing our carbon footprint.

     

 

 

Do not dispose of these product/products in household waste. For the proper treatment, recovery and recycling please take these product/products to the appropriate collection point.

If you are unsure of where this is please contact your local authority. Improper disposal may be harmful to the environment.

 

 

 

 

 

 

 

You also may return your used or unwanted Brightsparks 4kids products directly back to us, were we will either dispose of properly or re-use as we see fit. Please contact us first for details at re-cycle@brightsparks4kids.com before returning any goods.

 

Please note the Customer shall be responsible for packaging and shipping of any used or unwanted product

 

Company 

BrightSparks4kids Ltd

Registered in England and Wales

Company Number

8937421

All prices are subject to VAT applied at checkout

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